Privacy Policy for Custom Inverter Solutions

Effective Date: August 19, 2025

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Custom Inverter Solutions (CIS) is committed to providing exceptional aftermarket support, spare parts, and engineering services for legacy Variable Frequency Drives (VFDs) and Load Commutated Inverter (LCI) systems. We value the trust of our clients and are dedicated to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, or team.

Information We Collect

We may collect the following types of information:

• Personal Information: Information you voluntarily provide, such as your name, email address, phone number, company name, and job title, when you contact us, request a quote, or engage with our services.

• Professional Information: Details related to your industrial facility or equipment, such as technical specifications or project requirements, shared during consultations or service requests.

• Website Usage Data: Non-personal information collected automatically, including IP addresses, browser type, device information, pages visited, and time spent on our website, to improve user experience.

• Cookies and Tracking Technologies: We use cookies to enhance website functionality and analyze usage patterns. You can manage cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

• Provide and improve our aftermarket support, spare parts, and engineering services for VFDs and LCI systems.

• Respond to inquiries, process requests, and deliver customized solutions tailored to your needs.

• Communicate with you about service updates, technical resources, or promotional offers (with your consent, where required).

• Analyze website performance and user behavior to enhance our digital platforms.

• Comply with legal obligations and protect the security of our operations.

How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following cases:

• Service Providers: With trusted third-party vendors (e.g., shipping companies or IT service providers) who assist in delivering our services, under strict confidentiality agreements.

• Legal Requirements: When required by law, such as to comply with a court order or regulatory authority.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to protect your privacy.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include secure servers, encryption, and restricted access to sensitive data. However, no system is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Update: Request access to or correction of your personal data.

• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us.

• Cookies: Manage or disable cookies through your browser settings, though this may affect website functionality.

• Data Deletion: Request deletion of your personal information, subject to legal or contractual obligations.

To exercise these rights, contact us at the details provided below.

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Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: privacy@custominvertersolutions.com

We are committed to addressing your inquiries promptly and ensuring your data is handled responsibly.

Last updated: August 19, 2025